Customer Reaches Out
Any channel, any time.
Ecommerce customer experience & operations
CXProx is your extended operations partner for customer support, ecommerce operations, chargeback management, and scalable growth.
English and French support from MauritiusHuman care · operational precision · continuous improvement46–50CX professionals
24/7Operations available
EN + FRBilingual support
94%Email CSAT
4.4+/5Weekly CSAT
The CXProx Customer Journey
One journey. Every system. Real results.
Smart Orchestration
Routed to the right team, with context.
Human Connection
Empathetic experts solve with care.
Resolution & Quality
Issue resolved. Quality assured.
Continuous Improvement
Insights that elevate future experiences.
03 / The service continuumEvery service.
Every service.
One operational continuum.
Seven specialist disciplines move as one connected system—so CXProx can solve the issue, strengthen the operation and protect the customer relationship.
01 / 07
Customer Support
Human support that feels like part of your brand.English and French teams across email, live chat, phone, social, technical support and escalations.
Email & live chatPhone & socialTechnical supportCustomer success
Explore Customer SupportPeopleProcessesTechnologyOne partner
04 / Ecommerce operationsCommerce,
Commerce,
choreographed.
Orders, subscriptions, returns and delivery issues rarely happen in isolation. CXProx connects every operational movement so customers feel one considered experience.
Improve My OperationsShopify · WooCommerce · Amazon FBA
Live commerce signalProcessing
01 / 07Order received
Orders are checked, organised and moved into the right fulfilment workflow.
One connected operation. Fewer broken moments.
05 / Chargeback & dispute managementProtect what
Protect what
you’ve earned.
CXProx reconstructs the complete story behind every dispute—assembling evidence, meeting processor requirements and turning each case into insight that helps prevent the next one.
Protect My RevenueEvidence layer 01 / 06Order evidencePurchase details, product context and fulfilment records establish what the customer ordered.
Chargeback rateMonitored
Win rateReported
Recovery valueProtected
Response SLAControlled
06 / Verified performanceProof you can feel.
Proof you can feel.
Results you can measure.
Measured customer outcomes, supported by the operational systems that made them possible.
01Reduced response times02Improved First Contact Resolution03Standardized SOPs04Built KPI dashboards05Enhanced QA processes06Streamlined workflows
07 / Quality & workforce excellenceBetter people.
Better people.
Better performance.
Every interaction becomes a signal for improvement. CXProx audits quality, coaches agents and aligns schedules, capacity and forecasts around the experience your customers expect.
Strengthen My TeamQuality assurance + workforce management
01QualityQA Scorecards02QualityTicket Audits03PeopleAgent Coaching04AlignmentCalibration Sessions05WorkforceScheduling06WorkforceCapacity Planning07PlanningForecasting08PerformanceProductivity Monitoring
ObserveCoachAlignImprove
08 / Mauritius delivery advantageGlobal reach.
Global reach.
Human proximity.
From Mauritius, CXProx combines English and French capability, educated professionals, flexible coverage and dedicated account management for growing ecommerce brands.
Discuss My CoverageHeadquartered in Mauritius · Built for global commerce
EN + FRBilingual support24/7Operations availableGMT +4Strategic time zoneDegreeQualified professionalsRapidScaling capabilityDedicatedAccount management
MauritiusYour extended operations partner
09 / Software ecosystemYour stack.
Your stack.
One operating rhythm.
CXProx works inside the tools your teams already use—connecting conversations, orders, workflows and reporting without forcing your operation to start again.
Discuss My StackCustomer support
Every conversationZendeskGorgiasFrontFreshdeskRichpanelIntercomSalesforce
Ecommerce
Every orderShopifyWooCommerceAmazon Seller Central
Operations
Every workflowClickUpAsanaGoogle WorkspaceSlackNotion
Analytics & reporting
Every insightGoogle SheetsLooker StudioExcel Dashboards
We strengthen your operation without forcing you to rebuild it.
The next layer
is taking shape.
CXProx is developing AI-assisted workflows for routing, knowledge management, quality analysis and repetitive operational tasks—while keeping human judgment at the centre.
Join AI UpdatesIn development · Not yet available
01AI-assisted support02Intelligent ticket routing03Knowledge workflows04Quality analysis05CRM automation06Email automation07Process automation08Agent assistance
Human-ledResponsibly developedComing soon
11 / Operator-led from MauritiusBuilt by operators.
Built by operators.
Not observers.
Founder & CEOParvesh “Ash” DhookhitMauritius
CXProx was created from inside customer operations, around a simple conviction: outsourcing should bring a brand closer to its customers—not create distance from them.
Ownership
We act as an extension of the business.
Transparency
Clear performance, clear communication.
Improvement
Every interaction strengthens the system.
Human at heartOperations in syncBuilt for growth
Conceptual imagery · No founder likeness depicted
12 / Your CXProx operating briefYour next stage
Your next stage
of growth deserves
an operation built for it.
Tell us what the operation needs. We’ll turn your choices into a focused starting brief for the CXProx team.
Build my support planFour decisions. One clear starting point.
Current directionCustomer support
Monday–Friday · English + French · Dedicated team
No-obligation discoveryTailored recommendationEnglish or French consultation